RENTAL POLICY

Advance Booking

Reservations can be made up to 6 months in advance. We recommend booking at least 1-2 weeks ahead for popular items, especially during peak season (May through October).

• Peak season booking recommended 2-4 weeks in advance
• Last-minute bookings subject to availability
• Holiday weekends require advance booking

Availability Guarantee

Confirmed reservations guarantee your gear will be available and in excellent condition. If we cannot fulfill a confirmed reservation due to equipment failure or theft, we will provide comparable gear at no additional cost or offer a full refund.

Group Reservations

Groups of 4 or more people qualify for special pricing and dedicated support:

• 4-7 people: 15% discount on total rental
• 8+ people: 20% discount on total rental
• Custom packages available for large groups
• Dedicated coordination specialist assigned

Payment Schedule

A deposit is required to confirm your reservation, with the balance due before delivery:

• Reservation deposit: 25% of total rental cost
• Balance due: 24 hours before delivery
• Payment plans available for rentals over ₹15,000
• Major credit cards, PayPal, and bank transfers accepted

Damage Protection

Optional damage protection is available for 12% of the rental value and covers:

• Accidental damage during normal use
• Water damage and weather exposure
• Zipper failures and fabric tears
• Minor gear malfunctions

Note: Damage protection does not cover theft, loss, negligence, or misuse.

Additional Fees

Delivery Schedule

Gear is delivered the day before your adventure and collected the day after your return:

• Delivery window: 9 AM - 7 PM
• Specific time slots can be requested
• 48-hour notice required for delivery changes
• Same day delivery available for ₹100 fee (subject to availability)

Delivery Requirements

To ensure successful delivery:

• Secure location must be available for gear
• Someone 18+ must be available to receive gear
• Access instructions must be provided for gated communities
• Alternative arrangements can be made for unattended delivery

Warehouse Pickup

Prefer to handle logistics yourself? Pickup is available at our Denver warehouse:

• Monday-Friday: 8 AM - 6 PM
• Saturday-Sunday: 8 AM - 4 PM
• No pickup fees
• Inspect gear before taking
• Same-day rentals possible with advance notice

Normal Use Guidelines

We expect gear to be used for its intended outdoor purposes. Normal use includes:

• Hiking, camping, and outdoor recreation
• Exposure to weather, dirt, and natural elements
• Reasonable wear from proper use
• Minor scuffs and normal fabric wear

Prohibited Uses

The following uses void damage protection and may incur additional charges:

• Commercial or professional use
• Extreme sports beyond gear specifications
• Use by children without adult supervision
• Modification or alteration of gear
• Use under influence of drugs or alcohol
• Lending gear to non-approved users

Return Condition

When returning gear:

• Empty pockets, stuff sacks, and compartments
• Shake out debris from tents and sleeping gear
• Return all included accessories and parts
• Don't attempt to wash gear - we handle professional cleaning
• Report any damage or issues immediately

Damage Assessment

All gear is inspected upon return. Damage charges are based on:

• Actual repair costs for fixable damage
• Replacement value minus depreciation for total loss
• Professional assessment for complex damage
• Fair market value for discontinued items

Common Damage Examples

Lost or Stolen Gear

In case of theft or loss:

• Report loss within 24 hours of discovery
• Police report required for theft claims
• Replacement charges based on current retail value minus depreciation
• Travel insurance may cover theft - check your policy
• Payment plans available for large replacement costs

Standard Cancellations

Weather-Related Cancellations

Severe weather conditions may qualify for special consideration:

• National Weather Service warnings for your destination
• Road closures preventing access to trailheads
• Evacuation orders or emergency conditions
• Alternative dates will be offered when possible

General poor weather (rain, snow, cold) does not qualify for weather-related cancellations unless it poses safety risks.

Modifications

Changes to your rental:

• Date changes allowed up to 48 hours before rental
• Gear substitutions subject to availability
• Extending rental duration possible with advance notice
• No fees for reasonable modifications with adequate notice

Assumption of Risk

Outdoor recreation involves inherent risks. By renting gear, you acknowledge:

• Outdoor activities have inherent dangers
• Weather and terrain conditions can be unpredictable
• Proper gear use and safety knowledge are your responsibility
• Emergency response may be delayed in remote areas

Safety Requirements

To ensure safe adventures:

• Users must be physically capable of planned activities
• Proper gear knowledge and experience required
• Helmets required for all rock climbing and cycling
• Children must be supervised by responsible adults
• Trip plans should be shared with emergency contacts

Insurance Recommendations

We strongly recommend:

• Travel insurance for trip cancellation and medical coverage
• Personal liability insurance for outdoor activities
• Verification that activities are covered by your health insurance
• Emergency evacuation insurance for remote destinations